You have the right to cancel your order or any item purchased online from PRECIOUS NOOR, if you have not yet received your order. Please contact firstname.lastname@example.org as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. Orders with custom-made measurements must be cancelled within the same day they are placed. If your order has been already processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs. The cost of return and care of the package are your responsibility until it reaches us, therefore; we recommend for security purposes that you insure the parcel for the value of the goods and retain all records of delivery.
Refusing or not accepting to receive the shipped order
Once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at its destination, the parcel will be returned to PRECIOUS NOOR. We in its turn reserve the right to deduct from the client the following: shipping charges (both ways). Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial failed order; a new order will need to be placed. We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
Clearance/Outlet & Sale Items
Any Clearance/Outlet/Sale items cannot be refunded. Only exchange is eligible. Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at email@example.com