We inspect all products before they are shipped to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or in some way faulty, or for any reason you wish to obtain a refund/exchange, simply return the goods to our warehouse within 14 days of receipt and subject to the terms and conditions detailed below.* The parcel can take up to 5 to 7 working days to reach us therefore we recommend that you send items back within 2 days of receipt to ensure the goods arrive to us within 14 days of receipt, so we can process your refund. Returned items must be unworn and sent back in their original packaging, with all tags attached.
Kindly e-mail us at firstname.lastname@example.org before sending your order for return or exchange. We will guide you on how to proceed. Please quote your order reference number in all correspondence. The cost and safety of the goods are your responsibility until it reaches us. Ensure you include the original invoice with your parcel.
*Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 14 days of receipt of goods. When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene we do not offer refunds on any items if the hygiene seal has been removed or any tickets have been broken.
-Clothing (Ready to Wear- not customized)
If for any reason you wish to obtain a refund/exchange, you may return your item(s) to us within 14 days of receiving your order.
-Scarves (Hijabs) & Plain Hijab Caps
In the interests of hygiene, we have a strict no refunds/exchange policy on scarves (hijabs) and hijab caps which have been worn/show signs of wear. If you need to try on a hijab and/or a hijab cap, please only do so by wearing another hijab underneath.
Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.
In the interests of hygiene, all of our accessories (including embroidered hijab caps, embroidered hijab/head bands, hijab pins and all jewellery) have a strict no refunds/exchange policy. Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at email@example.com.