We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs.
If the date on your credit card has expired or for any reason the original card has been cancelled, it is not possible to refund to a different card. The refund will go to the old card number with credit, the funds will transfer to the correct account, though it may take longer than normal.
If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.
Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, i.e. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods. If you have not heard from our returns team within 10 working days of your parcel being delivered, please contact firstname.lastname@example.org. Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by PRECIOUS NOOR, the time frame it can take to appear in your bank account will depend on your bank’s policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.
Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.