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We inspect all products before they are shipped to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or in some way faulty, or for any reason you wish to obtain a refund/exchange, simply return the goods to our warehouse within 14 days of receipt and subject to the terms and conditions detailed below.* The parcel can take up to 5 to 7 working days to reach us therefore we recommend that you send items back within 2 days of receipt to ensure the goods arrive to us within 14 days of receipt, so we can process your refund. Returned items must be unworn and sent back in their original packaging, with all tags attached.
Currently we deliver across USA only.
Typically, it takes 48-72 hours to process the order. Customers can then select the following services for their convenience:
Standard 3-10 USPS
All orders are dispatched using a USPS. Orders will usually be dispatched within 2-4 business days but a 7 day allowance should be considered during our high sales period because preparation may take slightly longer. Orders prepared in a standard time period will be shipped via standard USPS and delivered in 3-10 business days after the parcel is shipped.
Delayed orders will be shipped via express USPS and delivered in 2-3 business days after shipping.
We try to make sure that our standard order preparation + delivery period will be 7-10 business days after the date you place your order. You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched. Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.
After receiving delivery confirmation for the selected method of delivery, we will not be held responsible for any missing parcel disputes. We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to PRECIOUS NOOR.
We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. PRECIOUS NOOR ensures that all products are packaged to safeguard protection during the delivery process.
All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. Orders with custom-made measurements must be cancelled within the same day they are placed. If your order has been already processed and dispatched to you, it will be necessary for you to return the goods following our return procedures. We will issue a full refund for items purchased online that are returned exclude shipping costs. The cost of return and care of the package are your responsibility until it reaches us, therefore; we recommend for security purposes that you insure the parcel for the value of the goods and retain all records of delivery.
Refusing or not accepting to receive the shipped order
Once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at its destination, the parcel will be returned to PRECIOUS NOOR. We in its turn reserve the right to deduct from the client the following: shipping charges (both ways). Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial failed order; a new order will need to be placed. We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
FREE SHIPPING OFFER
From time to time PRECIOUS NOOR will offer free shipping promotions. To be notified by email, simply sign up to our email updates. Free shipping promotions will be applied at check out. In the case of a full refund, PRECIOUS NOOR in its turn reserves the right to deduct from the client the shipping charges ($25).